Ask Deb: Help! I Need Technical Assistance for my BlogTalkRadio Show

ask-deb

Here’s a question I receive several times a day:

Dear Deb,

I can’t find the customer service number to call for live technical assistance. Can you point me in the right direction?

From,

A New Host

Hi New Host,

Welcome to BlogTalkRadio. We don’t have a live customer service line but there are plenty of ways to receive assistance to help make BTR a positive experience:

  • Contact Host Services – For immediate technical assistance, contact our stellar Host Service team at service@blogtalkradio.com. They respond to every single email sent in, and, in just about every case, offers immediate assistance. This is the best way to get help as soon as it’s needed.
  • Live Help - BlogTalkRadio offers live help every Monday through Saturday evening from 7:00 p.m. to 11:00 p.m. Sunday’s live help is available from 5:00 p.m. to 11:00 p.m.
  • Visit the BlogTalkRadio Learning Center – If you have questions feel free to visit the BlogTalkRadio Learning Center. Many times, the answers to your questions are in our FAQs or one of our screencasts.
  • BlogTalkRadio 101 - Live training every Wednesday afternoon at 1:00 p.m. EST.
  • Contact Me – My name is Deb Ng and I’m BlogTalkRadio’s Community Manager. I can answer general questions and steer you in the right direction. If I don’t know the answer, I’ll find the person who does. My email address is at the bottom of the page and I’m always hanging out at the…
  • BlogTalkRadio Forum – The forum has a sections for promoting shows, discussing equipment and even an area with hosts help hosts get over humps. If you have an immediate technical issue contact Host Services, but for general advice and discussion with the members of the BlogTalkRadio community, the BlogTalkRadio forum is your best bet.

I hope that answers your question. If I can be of further assistance, please let me know!

– Deb


Do you have a question for BlogTalkRadio’s Community Manager? Send it to: deborahng@blogtalkradio.com.

7 thoughts on “Ask Deb: Help! I Need Technical Assistance for my BlogTalkRadio Show

  1. anne rose

    hello my name is Anne Rose I Host heavenly whispers and divine illumination radio shows. My problem is this I have a lap top and a desk top. my desk top crashed so I am using my laptop, my laptop will allow me to go to my blogtalk page but will not allowme to sign on. is there some one or thing that can walk me through this process. Thank you in advance Anne

    Reply
  2. Phil Whitt

    Hi Deb,
    I have a screen name and password for BTR. But, I would like to change the picture that pops up. Could you please tell me how I can change the picture, and maybe shorten my screen name too? Thanks, Phil Whitt
    Philwhi54

    Reply
  3. Patrick Dacre

    We do one on one training, for online radio show hosts. Send me a note to computerhelpers4good@gmail.com OR stop by our linked page(most likely by clicking on my name) and see what we’re up to with our weekly show. 40 years in radio and tech business, producer of 1000’s of hours of online radio programming since 1994.

    Reply
  4. masi

    John, we loved working with you! You did an incredible job and we received so many positive

    comments from our friends and family about your role in our wedding. People were so

    appreciative of your words and the way you guided us through the ceremony. We can’t thank

    you enough

    …….
    Business Template

    Reply
  5. Dana Marton

    Hi Deb, I somehow signed up for 2 separate accounts on blogtalkradio. How do I delete one of them. The one I want to delete is “Dana Marton”. I am keeping the “Dana Morningstar” one.

    Thanks, Dana

    Reply

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