What do you do when you need technical assistance or other types of help at BlogTalkRadio? This is a question I’m asked often, because at this time we don’t offer phone support. That doesn’t mean you can’t receive immediate help. Let me share a few ways you can receive assistance at BlogTalkRadio.
Host Services – Our host services team works into the wee hours to ensure your success. If you have an immediate technical issue, they should be your first stop. When you post your questions to the forum or Yahoo group, there’s a chance I won’t see it right away. Your best bet is always to contact Host Services at firstname.lastname@example.org, especially if you’re live or about to go live and need immediate assistance.
Live Help – BlogTalkRadio offers live online help every week night and Saturday from 7:00 p.m. to 11:00 p.m. (ET) and Sundays from 5:00 p.m. to 11:00 p.m.
The Blog Talk Radio Learning Center: Our learning center features screencasts, faqs, tutorials and so much more. This should be your first stop upon signing up for BlogTalkRadio. After visiting all of the sections in our learning center, you’ll be broadcasting like an old pro.
BlogTalkRadio 101: Nikki and Travis offer live tips and assistance every Wednesday at 1:00 p.m on BlogTalkRadio 101. EDT. They calls and questions from chat too. If you’re confused about something, need equipment tips, or have questions about starting a show, this is the place to be!
The BlogTalkRadio Forum: Our hosts share tips, equipment advice and more. Though many do come to the forum for assitance, it’s also a great place to mingle with other hosts and talk about whatever you like. It’s not recommended you use the forum for immediate technical issues, but if you have questions or suggestions of your own, or just want to say hi, do stop by!
BlogTalkRadio Help Center: The BlogTalkRadio Help Center is a work in progress. Here I’m compiling blog posts, tutorials, and helpful shows that will enhance your BlogTalkRadio experience. I hope you find it helpful too!
As Community Manager, I’m also here to help. If you have any questions, comments or suggestions, feel free to drop me a line at deborahng(at)blogtalkradio(dot)com.